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Open your account with clear privacy terms

Your account data, DANA, OVO, GoPay and QRIS wallet records, cookies, and new-device checks are covered here before you open an account.

Account data scopeDANA OVO GoPay QRISCookie choicesNew device checks
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4dprise Open your account with clear privacy terms
CONTACT ROUTES

Check your privacy contact routes

Privacy requests move faster when you send them through the channel that matches the task.

Live chat privacy desk Message us from the lobby chat between 10:00 and 02:00 WIB. We can confirm where to find this policy, note your privacy request, and tell you which account detail is needed next.
Email privacy requests Send formal privacy requests to [email protected] with your account ID and the request type in the subject. We aim to reply with the first check step within one working day.
Account privacy form Open Account > Profile > Privacy Request after login when you want to correct your name, phone number, email, or wallet label. The form links your request to your active session.
DATA CARE

Browse our data handling steps

We write this policy around the account steps you actually use: registration, login, wallet checks, game access, support contact, and payout verification.

Account data collection

During registration we collect the details needed to create and secure your account, such as phone number, email, username, password data, referral field if used, and verification status tied to your profile.

Payment record handling

DANA, OVO, GoPay and QRIS records are kept with transaction IDs, time stamps, amount fields, and wallet labels. We use them for reconciliation, withdrawal review, dispute handling, and required account checks.

Cookie and device checks

Cookies help keep your session active, remember language settings, and detect unusual login behaviour. A new phone, browser reset, or changed IP may trigger an extra account check before wallet actions continue.

Game activity records

When you open Auto Roulette, Caishen Wins, Tennis Betting, Crash Games, Super Bingo, or Fishing God, we record session time, stake history, result data, and device signals for settlement and account security.

Retention and deletion

Some data can be corrected or removed after we verify you. Payment logs, fraud checks, and transaction records may need to stay longer when law, dispute handling, or accounting duties require retention.

Policy change requests

If a privacy term is unclear, ask us through chat, email, or Account > Profile > Privacy Request. We record the question, route it to the privacy team, and reply in plain language.

Explore privacy answers before you join

These answers cover the privacy questions we receive most often before and after account creation. They explain what data we collect, how payment records are used, how cookies behave, and how you can ask for a correction. For anything tied to your personal account, contact us from the logged-in area so we can verify you before discussing private records.

We collect details needed to create, secure, and manage your account, including phone number, email, username, password data, login records, verification status, wallet labels, support messages, and activity linked to your account.

We keep payment records to match deposits and withdrawals to your account, answer disputes, detect unusual activity, and meet record duties. The record can include transaction ID, time, amount, wallet label, and status.

Yes. Open Account > Profile > Privacy Request or email [email protected] with your account ID. We may verify your phone number, recent wallet rail, or active session before changing private account details.

Cookies keep your session active, remember settings, support security checks, and help us understand account errors. You can change browser cookie settings, but blocking some cookies may require repeated login checks.

We share limited data with providers that help run payments, hosting, fraud checks, support tools, and legal requests. Each sharing step is tied to a service purpose, not general sale of your personal data.

We keep privacy request records long enough to answer you, prove the action taken, and manage later disputes. Some records may stay longer when payment, security, accounting, or legal duties require retention.

A new device, changed browser, or unusual location signal may trigger extra verification. We use that data to protect your account, especially before wallet changes, withdrawals, or updates to contact details.

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